Cancellation and refund policy

For the brands Goat a Boat and Andana Sea Tours, owned by Pelago excursions d.o.o.

Cancellation by the customer

If the customer cancels the booking at least 24 hours before the scheduled start time of the rental or tour, a full refund will be issued within 7 working days.

If the customer cancels less than 24 hours before the scheduled start time, a full refund will be issued within 7 working days only in the following cases:

• Force majeure (e.g., natural disasters, acts of war, government actions, pandemics).
• Illness, accident, or injury with a valid medical record.
• Transportation cancellation by the provider, with proof of cancellation.

For any other cancellation made less than 24 hours before the start time, a cancellation fee of 20% of the total rental or tour price will apply. The eventual remaining balance will be refunded within 7 working days.

Cancellation by Pelago excursions d.o.o.

Pelago excursions d.o.o. reserves the right to cancel a booking due to adverse weather conditions before the rental or tour begins. In this case, a full refund will be issued within 7 working days.

If adverse weather conditions occur during the rental or tour, a partial refund may be issued within 7 working days. The amount of the partial refund will be determined solely by the owners and employees of Pelago excursions d.o.o.

Pelago Excursions d.o.o. reserves the right to cancel a booking at any time without disclosing a reason. In such cases, a full refund will be issued within 7 working days.